Bounty Bob wrote:Then add that to the description on the list of products. Confusion will be avoided.Redhair wrote:The adaptor is type "Linux0802" (wiring),I realise that, which is why I suggested including a single piece of paper rather than a glossy binded manual.Redhair wrote:And what do you expect if a shop is named "Flea Market"? This is no professional shop, it's a private market place for our community, but we are selling quality, with free support.Did I in any way say it was your fault? Have I even once been critical of your support? I don't understand the point here.Redhair wrote:If you don't need support, is it our fault?
I'm trying to help you avoid this kind of confusion in the future but you still seem to be very defensive. What happened to the old mantra that the customer is always right? (THAT WAS A JOKE)
I've apologised for my confusion and the very few people that read this forum will know that it's not entirely your fault. The very fact that you have read this and responded shows your customer commitment. I would thank you for that but you keep having a go at me and rather than admitting any short comings. At least I have apologised for my comments.
I have explained how my confusion arose and offered advice on how you can eliminate future confusion very simply. You can either listen to you customers and improve or carry on as you are. I don't really care either way.
Well, I'm accepting your apologise... and I would like to stop this as it has nothing to do with the topic.